The Andon cord is a very simple concept. Part of the ‘Jikoda quality method’ pioneered by Toyota, it is a physical cord that gives any worker the power and the permission to stop production, bring the whole line to a halt, and seek assistance should any defect be found.
In most organisations, talking an action that directly resulted in the loss of significant revenue would not be smiled upon. But not only did Toyota recognise that untreated defects would cause more downstream issues, they had the wisdom to create a system for a culture in which speaking up isn’t standard behaviour and reward use of it.
Sadly, not all organisations make raising issues and flagging problems as simple as Toyota. Taking a moment to consider what our own Andon cords look like is a worthwhile exercise.
How have you created a culture that is happy to pull the cord?
Is it easy for people to pull or is there friction and resistance?
Do people even know the cord exists?